Privacy Policy

Last Updated: September 2026

FaultMind ("we," "our," or "us") operates faultmind.com. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, purchase digital products, or submit inquiries for technical services.

1. Information We Collect

Direct Submissions: When you complete a contact form or request a diagnostic audit, we collect your name, email address, company or plant affiliation, and any operational details you voluntarily provide.
Transactional Data: Payment details are processed directly by our third-party payment processors or Merchant of Record platforms. We do not store credit card or payment credential details on our servers.
Automated Data: Standard server logs, browser type, referring pages, and anonymized interaction data may be collected to ensure website stability and security.

2. How We Use Your Information

To deliver purchased digital field manuals and technical guides.
To respond to audit and commissioning inquiries.
To manage client communication and administrative notifications.
To comply with applicable legal, accounting, and security obligations.

3. Data Protection and Sharing

We do not sell, rent, or trade personal data. Information is shared only with trusted technical service providers (such as hosting, form delivery, and payment gateways) strictly necessary to run this platform and fulfill services.

4. Your Data Rights

You have the right to request access to, correction of, or deletion of personal data collected through this website. Requests can be submitted directly to our contact email.

5. Contact Information

For inquiries regarding this policy, contact us at: contact@faultmind.com.